Shipping, Returns & FAQs

THIS IS WHERE YOU CAN FIND MORE ABOUT HOW WE OPERATE

Canada Wide Shipping & Delivery

We ship Canada wide! Winter restrictions may apply and limit shipping to certain provinces where transit times are 1-2 days and night time temperatures are near zero degrees Celsius.

Shipping is fulfilled by various carriers and is charged based on your location. FREE shipping or Flat rates apply so make sure you load your cart!

Estimated shipping rates will appear at checkout when you enter the postal code for your shipping address.

SOUTWESTERN ONTARIO, GTA, HAMILTON, NIAGARA REGIONS:

$6 or FREE for orders above $75 London and Area: Including London, Belmont, Dorchester, Delaware, Komoka, Kilworth, St. Thomas, Port Stanley, Strathroy, Stratford, St. Mary's, Tillsonburg, Woodstock, Ingersoll and other surrounding towns.

$8 or FREE for orders above $80 Sarnia and Area: Including Sarnia, Brights Grove, Corunna, Petrolia and other small towns.

$14.95 or FREE for orders above $100: Including GTA, Niagara Falls, St. Catharines, Hamilton, Ancaster, Dundas, Cambridge, Waterloo, Guelph, Kitchener, Chatham, Kent, Windsor/Essex, Lambton towns.

OTHER AREAS:

$14.95 flat rate or FREE for orders above $120 traveling to other parts of Ontario and Quebec

$19.95 flat rate or FREE for orders above $150 traveling to BC, AB, SK, MB, NB,

$19.95 flat rate or FREE for orders above $175 traveling to NS, PE, & NL

**In some cases additional fees may apply. Under these circumstances we will contact you before we ship.

We currently only ship within Canada and ship to all Canadian provinces. Territories are excluded.

***During winter months shipping is restricted to ON and QC

***Once nighttime temperatures increase above zero Canada Wide shipping will resume

For deliveries to P.O. boxes, there is an additional fee of $10 to cover the specific handling and processing associated with these shipments.

Absolutely! 

Local delivery option can be found under the shipping tab
at checkout. Enter your postal code to see if you qualify.

Orders above $75 include free local delivery.  Anything below is a flat rate of $5 for the entire order. 

Local delivery times are generally 1-2 business days after the order is received.

Location & Shop in person

We are based out of London Ontario Canada and ship Canada
wide.

You can find us online and at our permanent pop-up shop inside
of Annies Chocolates located at 1700 Hydepark Rd.  London, ON

You can shop our full range online at www.dryvariety.com , or visit us in store at Annies Chocolates: 1700 Hydepark Road, London ON Canada.

We sure do!  You can find our permanent pop-up shop located inside of Annies Chocolates: 1700 Hydepark Road London, ON

Most selections are available in store.  However online discounts cannot be redeemed on instore purchases.

Yes we can arrange that for you!

At check out select the local pick up option.  When your order is ready you will receive an email notification to which you will respond to coordinate a pick up time. 

12-24 hours is encouraged to ensure your desired time.

Pick up is contactless porch pick up.

Pick up address is: 777 Hickoryridge Common London ON

Damages, Returns & Exchanges

Beverages and Gift Baskets:

Due to the nature of these items we do not accept returns.  

Cocktail accessories:
We have a 14 day exchange policy which means you have 14 days after receiving the item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You will need to provide the original receipt or proof of purchase for the item being returned.  You (the customer) will be responsible for shipping charges to return the item to Dry Variety. Upon receipt your item will be inspected.  If all conditions are met a refund will be applied to the original method of payment.  This process can take time to complete.  Your bank and credit card companies can take time to post these returns. 

We cannot accept returns on open items, sale items or gift certificates or gift baskets.

To start a return please contact info@dryvarietydrinks.com

Exchanges:

Exchanges are permitted in the event that the wrong item was sent to you, contact us immediately and we will arrange for an exchange and get the correct item to you.  

Refunds:

We will notify you once we’ve received and inspected your return, you will be notified of the status of approval. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take time for your bank or credit card company to process and post a refund.

We understand that despite our best efforts to package
delicate glass bottles safely, there may be instances where they break during transit. In the rare event that you receive a damaged product, please follow these steps to help us resolve the issue:

 1) Take Photos: As soon as you receive the damaged items, please take clear photos that clearly show the extent of the damage to the bottles. Multiple photos from different angles can be very helpful

2) Send Us an Email: Within two days of receiving the product, send an email to info@dryvarietydrinks.com with thefollowing information:

 -Your Order Number

-A brief explanation of how the items arrived and their condition.

-Attach the photos you took.

We will review your email promptly to assess the damage and initiate the necessary steps to process a claim with the carrier. This will allow us to provide you with a replacement or a refund for the damaged items.

Exchanges are permitted in the event that the wrong item was sent to you, contact us immediately, with your order number, a photo of the incorrect item(s) and explain the discrepancies and we will arrange for an exchange and get the correct item to you. 

We accept MasterCard, Visa, Amex, Discover, Diners Club, Shop
pay, Google Pay, Apple Pay and Interac/Debit Interac

Send us a Message